Chosen your gift?
Put together your PACK

To take us up on the deal, simply add the landline and/or mobile.

Select your internet speed.

WAHOO
  • TV 70 channels
  • NET - 125 Mbps
  • TEL - Unlimited 24/7

66,95€/month
+ free Smart TV

56,95€ 66,95€/month
during 6 months
+ No admission fees (110€)

TATOO
  • TV 89 channels
  • NET - 400 Mbps
  • TEL - Unlimited 24/7

88,95€/month
+ free Smart TV

78,95€ 88,95€/month
during 6 months
+ No admission fees (110€)

TRIO-MOBILE
  • TV 70 channels
  • NET - 125 Mbps
  • MOBILE - Unlimited - 2 GB of DATA

69,95€/month
+ free Smart TV

59,95€ 69,95€/month
during 6 months
+ No admission fees (110€)

ONE
  • TV 89 channels
  • NET - 400 Mbps
  • TEL - Unlimited 24/7
  • MOBILE - Unlimited - 2 GB of DATA

95,00€/month
+ free Smart TV

85,00€ 95,00€/month
during 6 months
+ No admission fees (110€)

help_bubble ? What's next?

You've decided to take advantage of the gift deal. Great choice! Find out what you need to do next below.

When will your promotional gift be delivered?

To start the delivery procedure, you must have paid your Pack bill with the activation and installation fees or the 1st connection fee.
Note that the cable TV bill is not accepted as justification for sending the television.

Once you have paid this bill, it takes 3-5 business days for your gift to arrive.

What is the delivery procedure?

Before the delivery

Once we have received your payment, our logistics partner will contact you by e-mail within 7 working days to arrange an appointment for the delivery of your gift.
If you have not received this email within 7 business days, check your spam, it may have landed there.
If you cannot find it, contact our administrative service on 078/ 50.50.50.

Two time slots will be offered to you (Monday to Saturday)

  • In the morning between 8 a.m. and 1 p.m.,
  • In the afternoon between 1 and 6 p.m.

Once you have made the appointment, you will receive a second e-mail from our logistics partner to confirm the delivery.
Via this e-mail, you will also have the possibility to modify your appointment until 8 p.m. on the eve of the delivery. To do this, click on the link "change the appointment". If you encounter a problem, you can also call our administrative service on 078/50.50.50 so that one of our advisers can help you.

On the day of delivery

On the date of the appointment, the driver will notify you of his arrival by e-mail and SMS about 1 hour before delivery.
Upon arrival, you will be asked to show your identity card.

Please note! Without your identity card, our logistics partner will not be able to complete the delivery.

If you cannot be present to receive the package yourself, you have the option of authorising another person to receive it for you via the site of our logistics partner. Please note that you can also request that your package be delivered to another delivery address. The person who will receive the parcel (either the account holder or the authorised person) will have to show their own identity card.

What if I was absent at the time of delivery?

If no one is present at the time of delivery, a non-delivery notice will be placed in your letter box. You will need to make a new appointment on the site of our logistics partner. In the event of a problem, contact our administrative service on 078 / 50.50.50.

What to do if the package is damaged?

At the time of delivery.

If your package is damaged at the time of delivery, simply refuse to sign the document confirming the receipt of the package. On this document, you will also have to explain the reasons for the refusal. The deliveryman will then leave with the damaged package.
After the refusal, please contact our administrative service on 078/50.50.50 to arrange a new delivery.

After receipt of the package and signature of the document.

If after receiving the package and signing the document, you notice that the equipment is damaged.

Simply contact our customer service department within 24 hours on 078/50.50.50 to report that your equipment is damaged. Our service will give you an email address where you can send photos of the damage and your customer number.

We will then investigate the matter with our logistics partner and get back to you as soon as possible.

Beyond this deadline, no complaint will be accepted.

What to do if the equipment received does not work properly or breaks down?

You will find all the information concerning the guarantee applicable to your gift in this article.

Terms and conditions

Terms and conditions of the offer

Offre valable pour tout nouvel abonnement d’une durée de 6 mois à un Trio wahoo ou tatoo, à un Trio TV Net Mobile ou à One souscrit entre le 20 novembre 2018 et le 28 janvier 2019 inclus.

Pour le client qui choisit la Smart TV Philips 4K, l’offre est valable dans la limite des stocks disponibles, avec une durée d’engagement de 24 mois liée à la Smart TV Philips 4K. Des frais d’activation (50 €) et/ou d’installation (60 €) sont dus.
Pour le client VOO existant, l’offre est valable uniquement lors de l’ajout du service Internet à sa formule d’abonnement. Offre non valable pour le client ayant résilié son abonnement à l’Internet de VOO dans les 12 mois précédant la souscription du nouvel abonnement ou tout tiers domicilié à la même adresse qu’un tel client.
La Smart TV Philips 4K sera livrée personnellement au client, à son domicile en Belgique, moyennant le paiement préalable de la facture relative aux frais dans un délai de 30 jours à dater de la réception de celle-ci. VOO se réserve le droit de supprimer toute promotion si ces conditions ne sont pas respectées et si le paiement n’a pas été réalisé dans ce délai.

Pour le client VOO existant qui choisit la réduction de prix, l’offre liée à l’abonnement à un Trio wahoo, tatoo ou TV Net Mobile est valable uniquement lors de l’ajout d’un service fixe complémentaire à sa formule d’abonnement, alors que l’offre liée à l’abonnement à One est valable lors de l’ajout d’un service fixe ou mobile complémentaire à sa formule d’abonnement.
Prix et caractéristiques au 01/11/2018.