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Internet rates

As at 1 July 2018*

Monthly fees

 
 

Monthly subscription

NET
75 Mbps - 4 Mbps
100 Gb


26,95€/month
NET
125 Mbps - 6.5 Mbps
Unlimited


48,95€/month

information sheet

pdf
pdf

Frais uniques

 
 

Activation fee

50
50

Reactivation fee

after service was suspended

30
30

Reminder fee

10
10

Standard installation fee

60
60

Soir installation fee

85
85

Weekend installation fee

110
110

moving costs

out first connection

50
50

Work and services

pdf
pdf

Internet

 
 

Modem

Included
Included

Additional volume

1 / 500 Mo
-

Wi-Free

Free internet
everywhere in Belgium

Included
Included

VOO Internet Security

The best connection deserves
the best protection

5,00€/month
5,00€/month

*Except for encoding error

Withdrawal right

In cases of distance selling or off-premises selling, and only in these cases, the subscriber has a 14-day right of withdrawal. This means that they have the right to notify VOO that they are cancelling their subscription contract and/or their purchase without penalty and without giving any reason within 14 calendar days from the day following the day on which the subscription contract was concluded or on which they received their equipment, in the event of a purchase.

For internet, television and landline services, the subscriber may request their activation before the expiration of the withdrawal period, by making the appointment with the VOO engineer before the expiration of that period for example. In this case, they do not lose their right of withdrawal, but if they exercise this right, they shall owe VOO an amount proportional to the services provided and consumed until such time as VOO was informed of their withdrawal decision.

In the event that the subscriber has the right of withdrawal and wishes to exercise this right, they may use the following template form or write an unequivocal statement setting out their decision to withdraw from the contract. This document must be sent to VOO before the expiration of the 14-day withdrawal period.

In case of withdrawal, the subscriber shall, at their own expense, without undue delay and in any event, no later than fourteen calendar days following notification of their withdrawal decision to VOO, return to VOO all equipment made available or purchased. The equipment can be returned to any VOO store.

Before exercising their right of withdrawal, the subscribers may only use the equipment received or made available insofar as necessary to establish the nature, characteristics and proper operation of the equipment. Thus, the subscriber may only handle and inspect them with all the necessary caution to the extent permitted in a store.

VOO will process the refund within 14 days of recovery of the equipment and verification of its condition.

Withdrawal form

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