All rates

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Landline rates
As at 1 July 2018*

Eco Soir & WE

24h/7

Monthly charge
Activation fee
Installation
The landline phone service is included in the One, TRIO, TV + TEL & NET + TEL packs and is not available as a standalone product.

The monthly subscription, activation and installation of the landline phone service are included in the rates for One, TRIO, TV + TEL & NET + TEL.

Options rates

Landline to Mobile Option
15€/month
15€/month
International Option
Free calls to landline numbers in 64 countries
7
7
8 free Telephone services
  • Keep your current number
  • Display the caller's number
  • Identify and call back the last caller
  • Hide your number for one call
  • Hide your number always
  • Display your number for one call
  • Second call signal
  • Block calls to premium rate numbers
Included
Included

Other raters

Second line
6.95€/month
12.95€/month
Number portability fee from the second line
Free
Free
Not present if RDV first connection
50
50
Reactivation fee
(after service was suspended)
30
30
Moving fee
(except first connection)
50
50
Téléphone Siemens DECT AP280
40€ (Single cost)
40€ (Single cost)
Call price
(€/min)

Peak hours*

Off-peak hours*
Connection price
(€/call)

Peak and off-peak hours

LANDLINE-TO-LANDLINE NATIONAL

TEL Eco Soir & W-E
0,05
free
0,05
free in Off-peak hours
TEL 24h/7
free
free
free

Mobile

To VOOmobile
0,20
0,20
0,10
To Proximus
0,20
0,20
0,10
To Mobistar
0,20
0,20
0,10
To Base
0,20
0,20
0,10

INTERNATIONAL TO LANDLINE NUMBERS

Germany, France, Italy, Luxembourg, Netherlands, Spain, United Kingdom, Canada, USA
0,25
0,25
0,10
Denmark, Finland, Greece, Ireland, Norway, Austria, Portugal, Sweden, Switzerland
0,50
0,50
0,10
Eastern countries
0,55
0,55
0,10

INTERNATIONAL TO MOBILE NUMBERS

Germany, France, Italy, Luxemburg, Netherlands, Spain, United Kingdom, Canada, USA, Denmark, Finland, Greece, Ireland, Norway, Austria, Portugal, Sweden, Switzerland
0,60
0,60
0,10

INTERNATIONAL WORLD TO MOBILE NUMBERS

Morocco, Algeria, Tunisia, Israel, Japan, Congo, Australia
1,00
1,00
0,10
Malaysia, Ghana, Peru, South Korea, etc.
1,15
1,15
0,10
Angola, Egypt, Indonesia, Lebanon, Réunion, Thailand, etc.
1,50
1,50
0,10
Laos, Vietnam, etc.
1,75
1,75
0,10
Antarctica, Tuvalu, Vanuatu, etc.
2,55
2,55
0,10
Rates for international landline & mobile calls›

RATES TO SPECIAL NUMBERS

To 0800
free
free
free
To 078
0,0559
0,0279
0,0559
To 070
0,30€/minute
To 0900
0,50€/minute
To 0901
0,50€/minute or 0,50€/call
To 0902
1€/minute
To 0903
1,50€/minute
To 0905
from 0,25 to 2€/call or 1€/minute
To 0907
2€/minute
To 0909
from 1 to 3€/call

BILLED PER SECOND, FROM THE FIRST SECOND

National enquiries (1307)
0,35€/minute + 1,55€ connection charge
International enquiries (1304)
0,41€/minute + 2,90€ connection charge
EDA (1313)
0,40€/minute + 1,80€ connection charge
1414
0,45€/minute + 3,25€ connection charge
1x04
0,45€/minute + 2,90€ connection charge
1234
0,45€/minute + 1,55€ connection charge

Peak and off-peak hours

Connection price
(€/call)


Peak hours

Off-peak hours

Call price
(€/min)

Off-peak hours:

For mobile and international calls :
from 19h to 8h
For Eco Soir & W-E :
from 17h to 8h

Heures pleines:

For mobile and international calls :
from 8h to 19h
For Eco Soir & W-E :
from 8h to 17h

*Except for encoding error

Withdrawal right

In cases of distance selling or off-premises selling, and only in these cases, the subscriber has a 14-day right of withdrawal. This means that they have the right to notify VOO that they are cancelling their subscription contract and/or their purchase without penalty and without giving any reason within 14 calendar days from the day following the day on which the subscription contract was concluded or on which they received their equipment, in the event of a purchase.

For internet, television and landline services, the subscriber may request their activation before the expiration of the withdrawal period, by making the appointment with the VOO engineer before the expiration of that period for example. In this case, they do not lose their right of withdrawal, but if they exercise this right, they shall owe VOO an amount proportional to the services provided and consumed until such time as VOO was informed of their withdrawal decision.

In the event that the subscriber has the right of withdrawal and wishes to exercise this right, they may use the following template form or write an unequivocal statement setting out their decision to withdraw from the contract. This document must be sent to VOO before the expiration of the 14-day withdrawal period.

In case of withdrawal, the subscriber shall, at their own expense, without undue delay and in any event, no later than fourteen calendar days following notification of their withdrawal decision to VOO, return to VOO all equipment made available or purchased. The equipment can be returned to any VOO store.

Before exercising their right of withdrawal, the subscribers may only use the equipment received or made available insofar as necessary to establish the nature, characteristics and proper operation of the equipment. Thus, the subscriber may only handle and inspect them with all the necessary caution to the extent permitted in a store.

VOO will process the refund within 14 days of recovery of the equipment and verification of its condition.

Withdrawal form