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TRIO rates

As at 1 July 2018*

Monthly fees

 
 
 

Monthly subscription

TV + TEL + NET
75 Mbps - 4 Mbps - 200 Go

 
58,95€/month

Details Rates all-in4

Cable subscription5 19,75 €

.évasion 8,95 €

NET toudoo 26,95 €

TEL Soir&WE 12,95 €
Total 68,60 € VAT included.

Offer price TRIO toudoo 58,95 € VAT included.

Your advantage 9,65 € VAT included.
TV + TEL + NET
125 Mbps - 6.5 Mbps - Unlimited

 
66,95€/month

Details Rates all-in4

Cable subscription5 19,75 €

.évasion 8,95 €

NET wahoo 48,95 €

TEL 24h/7 22,95 €
Total 100,60 € VAT included.

Offer price TRIO wahoo 66,95 € VAT included.

Your advantage 33,65 € VAT included.
TV + TEL + NET
400 Mbps - 20 Mbps - Unlimited

 
88,95€/month

Details Rates all-in4

Cable subscription5 19,75 €

.évasion 8,95 €

NET tatoo 83,95 €

TEL 24h/7 22,95 €
Total 135,60 € VAT included.

Offer price TRIO tatoo 88,95 € VAT included.

Your advantage 46,65 € VAT included.
TV + NET + MOBILE
125 Mbps - 6,5 Mbps - Unlimited

Unlimited calls - Unlimited text messages - 2 GB mobile internet4G
69,95€/month

détails tarifs all-in4

Cable subscription5 19,75 €

.évasion 10,45 €

NET wahoo 48,95 €

Mobile TRIO 14 €
Total 93,15 € VAT included.

Offer price TRIO TV + NET + MOBILE 69,95 € VAT included.

Your advantage 23,20 € VAT included.

Information sheet

pdf
pdf
pdf
pdf

4. Two or three services combined - VOOcorder or .évasion box included if applicable - cable TV and modem included.

5. Depending on the frequency of your bills, the amount for the TV subscription is 19€ per month. For 6-monthly and annual subscriptions and only in the Brutélé zone, the subscription is 117.07€ per 6 months and 231.30€ per year.

Frais uniques

 
 

Activation fee

50
50
50
50

Reactivation fee

after service was suspended

30
30
30
30

Reminder fee

10
10
10
10

Migration charge .évasion

601
601
601
601
See terms and conditions

Standard installation fee

602
602
602
602

Soir installation fee

85
85
85
85

Weekend installation fee

110
110
110
110

Moving costs

out first connection

50
50
50
50

Work and services

pdf
pdf
pdf
pdf

Television

 
 

Box .évasion rental

Included
Included
Included
Included

Subscription to TV cable

Included
Included
Included
Included

Family Fun

19 extra channels
for the whole family

9,99€/month
9,99€/month
Included
9,99€/month

Discover More

21 essential channels
to quench your thirst
for discovery

14,99€/month
14,99€/month
14,99€/month
14,99€/month

VOOsport

Enjoy all the Belgian football and basketball

10,90€/month
7,90€/month
3,90€/month
7,90€/month

VOD

Video on demand

Available
Available
Available
Available

VOOmotion

Watch TV on all your devices

Included
Included
Included
Included

Be tv

24,99€/month
24,99€/month
24,99€/month
24,99€/month

VOOsport World

16,99€/month
16,99€/month
16,99€/month
16,99€/month

Bouquet Disney CINEMA

8,50€/month
8,50€/month
8,50€/month
8,50€/month

Internet

 
 

Modem

Included
Included
Included
Included

additional volume

1 / 500 Mo
-
-
-

Wi-Free

Free internet
everywhere in Belgium

Included
Included
Included
Included

VOO Internet Security

The best connection deserves
the best protection

5,00€/month
5,00€/month
5,00€/month
5,00€/month

Landline

 
 

Landline to landline calls

Unlimited
soir & week-end
Unlimited
24/7
Unlimited
24/7
-
 

Landline to Mobile Option

Appels gratuits de fixe à mobile

15€/month

included for
VOOmobile tatoo customers

15€/month

included for
VOOmobile tatoo customers

Included
 
 
 
-
 
 
 

Landline to Mobile Option

Appels gratuits de fixe à mobile

-
15
1
-

Si forfait VOOmobile

Included
Included
Included
-

International Option

Free calls to landline
numbers in 64 countries

7
Included
Included
-

8 free Telephone services

  • Keep your current number
  • Display the caller's number
  • Identify and call back the last caller
  • Hide your number for one call
  • Hide your number always
  • Display your number for one call
  • Second call signal
  • Block calls to premium rate numbers

Included
Included
Included
-

Second line Eco Soir & W-E

6,95 € / month
-
-
-

Second line 24h/7

-
12.95€ / month
12.95€ / month
-

Number portability fee from the second line

30 € (single cost)
30€ (single cost)
30€ (single cost)
-

Téléphone Siemens DECT AP280

40€ (single cost)
40€ (single cost)
40€ (single cost)
-

Mobile

 
 

Monthly subscription

-
-
-
14€/month

Databoost option

-
-
-
8€/month

Recall costs

-
-
-
10€/month

Information sheet

-
-
-

Rates in detail

-
-
-

Toudata-rates in detail

-
-
-

*Except for encoding error

Terms and conditions

Terms and conditions

1 Terms and conditions of the migration charge for VOOcorder customers

In the event a subscription is taken out for IDTV with the box .evasion or a pack containing an IDTV service with the box .evasion, VOO customers who already have a VOOcorder and who do not add a new service or complementary service to their subscription will be liable only for the migration charge (€ 60).

2 50€ in case of TV opening with technician on-site without customer visit.

Withdrawal right

In cases of distance selling or off-premises selling, and only in these cases, the subscriber has a 14-day right of withdrawal. This means that they have the right to notify VOO that they are cancelling their subscription contract and/or their purchase without penalty and without giving any reason within 14 calendar days from the day following the day on which the subscription contract was concluded or on which they received their equipment, in the event of a purchase.

Under the law, however, the subscriber loses this right of withdrawal when ordering digital content not supplied on a tangible medium, such as an audiovisual program ordered via the "on demand" service, Family Fun, VOO Internet Security, etc. and requests that this service is provided to them before the expiration of the 14-day withdrawal period.

In the case of internet, television and landline phone services, the subscriber may request their activation before the expiration of the withdrawal period, by making the appointment with the VOO engineer before the expiration of that period for example. In this case, they do not lose their right of withdrawal, but if they exercise this right, they shall owe VOO an amount proportional to the services provided and consumed until such time as VOO was informed of their withdrawal decision.

In the event that the subscriber has the right of withdrawal and wishes to exercise this right, they may use the following template form or write an unequivocal statement setting out their decision to withdraw from the contract. This document must be sent to VOO before the expiration of the 14 day withdrawal period.

In case of withdrawal, the subscriber shall, at their own expense, without undue delay and, in any event, no later than fourteen calendar days following notification of their withdrawal decision to VOO, return to VOO all equipment provided or purchased. The equipment can be returned to any VOO store.

Before exercising their right of withdrawal, the subscribers may only use the equipment received or made available insofar as necessary to establish the nature, characteristics and proper operation of the equipment. Thus, the subscriber may only handle and inspect them with all the necessary caution to the extent permitted in a store. VOO will process the refund within 14 days of recovery of the equipment and verification of its condition.


Note relating to the Digital TV card

In the case of a digital TV card, the subscriber may insert the card into the TV but may not damage the packaging, remove the protective materials or ask VOO for its activation. When using the Digital TV card beyond what is allowed, VOO will be entitled to charge the subscriber for its depreciation. Please note, activating the digital TV card renders it unusable by any other customer and therefore in this case, the subscriber shall be liable to VOO for the entirety of its real value.

Withdrawal form