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Television rates

As at 1 July 2018*

MONTHLY FEES

 
 
 
 

Monthly subscription to TV cable

19,75€/month
19,75€/month
19,75€/month
19,75€/month

Decoder hire

Included in the DUO, TRIO and One packs **

8,95€/month
8,95€/month
-
-

Total monthly charge

32,20€/month
28,70€/month
19,75€/month
19,75€/month

Information sheet

-

ONE-OFF FEE

 
 
 
 

Activation fee

50
50
50
-

Re-activation fee

30
30
-
30

Reminder fee

10
10
-
10

Standard installation fee

60
60
-
502

Soir installation fee

85
85
-
-

Weekend installation fee

110
110
-
-

Work and services

Buy Digital TV Card

-
-
69 €
-

Migration charge .évasion

60€1
-
-
-
See terms and conditions

Options

 
 
 
 

VOD Movie - New releases

from 3,95€/movie
from 3,95€/movie
-
-

VOD Movie - Catalogue

2,95€/movie
2,95€/movie
-
-

VOD Movie - Adult content

from 7€/movie
from 7€/movie
-
-

VOD Movie in 3D

from 4,50€/movie
from 4,50€/movie
-
-

VOD Other programmes

1 to 3,50€/programme
1 to 3,50€/programme
-
-

VOD Supplement for HD

+1€/movie
+1€/movie
-
-

On-demand channels

Free or from 0,50€/programme
Free or from 0,50€/programme
-
-

Family Fun

9,99€/month
9,99€/month
-
-

Discover More

14,99€/month
14,99€/month
-
-

RTL Sélection

5,95€/month
5,95€/month
-
-

RTL Séries Pass

4,95€/month
4,95€/month
-
-

VOO Sport

from 3,90€/month
from 3,90€/month
-
-

Be tv

24,99€/month
24,99€/month
-
-

VOOsport World

16,99€/month
16,99€/month
-
-

Bouquet Disney CINEMA

8,50€/month
8,50€/month
-
-

*Except for encoding error

** Decoder hire .évasion: 12,45€/month (TV), 10,45€/month (DUO) and 8,95€/month (TRIO and One)

Terms and conditions

Terms and conditions

1 Terms and conditions of the migration charge for VOOcorder customers

In the event a subscription is taken out for IDTV with the box .evasion or a pack containing an IDTV service with the box .evasion, VOO customers who already have a VOOcorder and who do not add a new service or complementary service to their subscription will be liable only for the migration charge (€ 60).

2 Standard installation fee

Opening with technician on-site without customer visit.

Withdrawal right

In cases of distance selling or off-premises selling, and only in these cases, the subscriber has a 14-day right of withdrawal. This means that they have the right to notify VOO that they are cancelling their subscription contract and/or their purchase without penalty and without giving any reason within 14 calendar days from the day following the day on which the subscription contract was concluded or on which they received their equipment, in the event of a purchase.

Under the law, however, the subscriber loses this right of withdrawal when ordering digital content not supplied on a tangible medium, such as an audiovisual program ordered via the "on demand" service, Family Fun, VOO Internet Security, etc. and requests that this service is provided to them before the expiration of the 14-day withdrawal period.

In the case of internet, television and landline phone services, the subscriber may request their activation before the expiration of the withdrawal period, by making the appointment with the VOO engineer before the expiration of that period for example. In this case, they do not lose their right of withdrawal, but if they exercise this right, they shall owe VOO an amount proportional to the services provided and consumed until such time as VOO was informed of their withdrawal decision.

In the event that the subscriber has the right of withdrawal and wishes to exercise this right, they may use the following template form or write an unequivocal statement setting out their decision to withdraw from the contract. This document must be sent to VOO before the expiration of the 14 day withdrawal period.

In case of withdrawal, the subscriber shall, at their own expense, without undue delay and, in any event, no later than fourteen calendar days following notification of their withdrawal decision to VOO, return to VOO all equipment provided or purchased. The equipment can be returned to any VOO store.

Before exercising their right of withdrawal, the subscribers may only use the equipment received or made available insofar as necessary to establish the nature, characteristics and proper operation of the equipment. Thus, the subscriber may only handle and inspect them with all the necessary caution to the extent permitted in a store. VOO will process the refund within 14 days of recovery of the equipment and verification of its condition.


Note relating to the Digital TV card

In the case of a digital TV card, the subscriber may insert the card into the TV but may not damage the packaging, remove the protective materials or ask VOO for its activation. When using the Digital TV card beyond what is allowed, VOO will be entitled to charge the subscriber for its depreciation. Please note, activating the digital TV card renders it unusable by any other customer and therefore in this case, the subscriber shall be liable to VOO for the entirety of its real value.

Withdrawal form