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Network management

Fair distribution of the free bandwidth

When surfing with VOO, you – like all VOO customers – are entitled to take advantage of ultra-fast internet speeds. To achieve this objective, our technicians ensure that the free bandwidth is always distributed as fairly as possible among all users.
That is why it is possible that the upstream bandwidth of P2P traffic may be slightly limited during times of greater affluence, so that everyone has access to a sufficient upstream bandwidth volume for a high-quality surfing experience.

P2P traffic in short

P2P or peer-to-peer traffic means the sharing of files between Internet users. You are probably familiar with certain typical P2P applications such as BitTorrent, Vuze, eMule or Gnutella. This is not to be confused with surfing, emails, Skype, YouTube, iTunes, Facebook, Usenet, Netflix, etc., which are not peer-to-peer applications.

P2P traffic speed depends on:

As you see, the uploading and downloading speeds of your P2P applications also depend on factors independent of VOO.

Fair distribution: freedom for everyone

P2P applications take up a large portion of bandwidth, especially during uploading. This occupation can disrupt the upload rate of other users who are streaming, surfing or sending e-mails. It is therefore to enable you to use the internet freely, at all times, that a fair distribution of the upload bandwidth is required for peer-to-peer traffic.

How do we ensure this fair distribution?

VOO protège son réseau en prévoyant une bande passante d'envoi maximale pour le trafic P2P. Si vous utilisez ce type d’application, vous ne remarquerez un impact qu'en cas d'utilisation peer-to-peer simultanée très élevée dans une même région. Un cas de figure tout à fait temporaire et donc très limité. De toute façon, au moins 50% de la bande passante d'envoi totale sont réservés au trafic non P2P.

VOOmobile traffic management

To secure the optimal quality of your VOOmobile services, traffic measurements are taken on the mobile network to prevent any saturation or overload of your connection to this network. Network quality and capacity are the subject of careful monitoring in order to ensure an optimal customer experience and quality of the voice and data communications. The technical experts supervise the network 24/7. Proactive procedures have been set up by the network operator to anticipate or avoid any incident and prevent any network congestion. All the technical devices incorporated into the network send performance measurements. Trigger points for proactive actions are defined to improve or increase the network capacity. The aim is to take quick action before quality starts to suffer.

If an incident nevertheless takes place on the network despite this prevention work, teams are on call 24/7 to restore service and increase the network capacity. The main aim of the operational experts is to solve each incident as quickly as possible to minimise the impact on the services proposed to the VOOmobile customers (such as calls, the internet connection or mailboxes). Examples of temporary measures that can be taken: given that mobile internet (Skype, listening to music via streaming, watching videos and films, etc.) requires a high capacity, access to mobile internet can be temporarily blocked by the network operator in order to maintain a sufficient capacity for calls to the emergency services and to send text messages. Each incident is then analysed in depth and in detail: the network operator tries to identify the source of the incident in order to take adequate measures to avoid such incidents in future. During large events, such as summer festivals (Werchter, Tomorrowland, Dour, Couleur Café, etc.) and sports meetings (football matches, Ivo Van Damme Memorial, cyclocross, etc.), the capacity of the existing sites and the installation of temporary sites can be organised to boost the network operator’s network.