In cases of distance selling or off-premises selling, and only in these cases, the subscriber has a 14-day right of withdrawal. This means that they have the right to notify VOO that they are cancelling their subscription contract and/or their purchase without penalty and without giving any reason within 14 calendar days from the day following the day on which the subscription contract was concluded or on which they received their equipment, in the event of a purchase. For mobile services, the subscriber can request their activation before expiry of the withdrawal deadline. In this case, they do not lose their right of withdrawal, but if they exercise this right, they shall owe VOO an amount proportional to the services provided and consumed until such time as VOO was informed of their withdrawal decision. If the subscriber has the right of withdrawal and wishes to exercise this right, they should contact VOO Customer Services on 078 50 50 50. An advisor will explain to them how to formulate and submit their request. To this end, the customer can use the template form below or write an unequivocal statement setting out their decision to exercise their right of withdrawal. This document must be sent to VOO before the expiration of the 14-day withdrawal period. In case of withdrawal, the subscriber shall, at their own expense, without undue delay and, in any event, no later than fourteen calendar days following notification of their withdrawal decision to VOO, return to VOO all equipment provided or purchased. It is not possible to return smartphones to a VOO store. Before exercising his right of withdrawal, the customer who withdraws may use the equipment received or made available to him only to the extent necessary to establish the nature, characteristics and proper functioning of the equipment, so that the customer can only handle and inspect them with all the necessary care, in a manner that would also be permitted in store, otherwise the equipment will not be taken back and the reimbursement plan concluded at signature will be charged to the customer in its entirety. VOO will process the refund within 14 days of recovery of the equipment and verification of its condition.