Easy Switch

Changing operator is as easy as ABC

Becoming a VOO customer is even easier with Easy Switch.

What exactly is Easy Switch?

Easy Switch is a procedure that aims to make it easier for you to move your your Internet and TV services to another operator, as your new operator is responsible for contacting your former operator to terminate them on your behalf. The purpose of this procedure is to ensure that you, as a customer, do not suffer any service interruption or double billing during a change of operator, or at least within a timeframe acceptable to you.

In practice, if you have Internet and/or TV services with another operator, VOO will take care of terminating these services for you. With this procedure, all your Internet and TV subscriptions are terminated, so you cannot decide to keep either of these services with your former operator.

If you wish, VOO can also take care of the transfer or termination of landline and/or mobile telephone numbers held with this operator.

By using Easy Switch, you mandate VOO to terminate your services with your former operator. You can always decide to terminate your services yourself.

When ordering, have the following information at the ready:

  • The customer number assigned by the operator you are leaving
  • Your Easy Switch iD
    The Easy Switch iD is a unique identifier that allows you to find your Internet and/or TV services at a given address. You can have several Easy Switch iDs if you have Internet/TV services at several different addresses. Without this identifier, the Easy Switch procedure cannot take place.
  • The list of the landline and/or mobile telephone number(s) you wish to transfer or terminate

Did you know?

Transfer mandate

At the time of ordering or concluding your contract, you will be required to complete and sign the transfer mandate, which contains all the information VOO needs to carry out the Easy Switch procedure.

Once signed, this mandate will be sent to your former operator to terminate your services. Your former operator then has 2 days to cancel your services, as well as the associated billing. As a result, double billing is limited to a maximum of 2 working days.

Please note that you are required to fulfil all your existing contractual obligations towards the operator you are leaving. These obligations include:

  • Payment of outstanding invoices.
  • Payment of early termination fees (to find out if you are bound to your operator via a fixed-term contract or a repayment plan, you can consult your contract or your last bill, which contains this information).
  • The return of the equipment (set-top box, modem, etc.), according to the terms defined by your former operator - in the event of non-return, your former operator may charge you additional fees.

For VOO customers, do not hesitate to call us on 078/50.50.50 or visit the VOOassistance page for more information.

Your rights in relation toEasy Switch


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