Use your mobile with peace of mind!

The Landline to Mobile option is a supplementary service that must be combined with the VOO telephone service taken out individually or within the framework of a VOO Pack. The Landline to Mobile option allows you to call 1000 minutes per month 24/7 to national mobile lines with the exception of special numbers (07x, 09xx, 1xxx,). Above this limit, your calls are billed at VOO’s mobile call rates, available here. Unused minutes cannot be carried forward to the following month.
Offer valid for personal use from a single number. Offer cannot be used in conjunction with tariff plans offering discounts on mobile calls, even on different numbers under the same contract.

The International Option enables you to call landlines for up to 2,000 minutes per month, in 64 countries, 24/7, except for special numbers and, in Morocco, numbers provided by the WANA Corporate and Medi Telecom operators, which are the numbers that start with the following prefixes: 00212 520, 00212 521, 00212 525, 00212 526, 00212 527, 00212 529, 00212 530, 00212 531, 00212 532, 00212 533, 00212 534, 00212 538, 00212 540, 00212 546, 00212 547, 00212 550, 00212 553. Above this limit, your calls are billed at VOO’s international rates. Click here for further details. Unused minutes cannot be carried forward to the following month. Offer valid for personal use from a single number. Click here for more information.

All VOO’s “unlimited” offers are solely intended for normal, personal and private use. This normal usage allows the customer to make intensive use of the services provided by VOO. Usage that exceeds a total of 6000 call minutes and 6000 texts per month (1 call minute = 1 text) is considered to be abnormal. In the event of abnormal usage, VOO will bill the customer a € 0.23 supplement for every additional call minute and € 0.07 for every additional text.

Offer valid while stocks last for all new subscriptions to the Data Option taken out with VOOmobile’s Smartphone Special Offer with a 24-month commitment period for the Smartphone.. The Option is only accessible in conjunction with a VOOmobile subscription, twice per customer number. This offer is available only to customers who are up to date with their payments for at least 3 months as subscribers to a VOO interactive service (internet, interactive television and/or landline telephone) or for at least 6 months to analogue/digital VOO television or VOOmobile. The smartphone can be picked up from the VOO shops or delivered directly to the customer at the address given in Belgium subject to payment of the invoice for the smartphone. The unused data volume in any given month cannot be carried forward to the following month. The mobile internet data volume included in the deal is valid in Belgium and in Europe.

The Europe Option enables you to call for 60 minutes and send 60 text messages from Belgium to Europe. If you exceed these limits, the standard rate applies. One Europe Option per SIM card. The call minutes and text messages included in the Europe Option are not valid towards satellite networks or special numbers (voting, 0900, etc.). Any minutes and text messages left unused in any given a month cannot be carried forward to the next month. Calls to a European country are billed per second from the 31st second. All calls are billed for the first 30 seconds.

Countries covered by the Europe Option Andorra, Austria, Azores/Madeira, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faeroe Islands, Finland, France, Germany, Gibraltar (UK), Greece, Guernsey (UK), Hungary, Iceland, Ireland, Isle of Man (UK), Italy (*), Jersey (UK), Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, The Netherlands (**), Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Vatican/San Marino (*) Except for post codes 310, 313, 350, 319: will be billed as an ‘international zone 3’ rate destination (**) Except for post codes 6320, 6321, 6322, 6351, 6560, 6561, 6587, 6588, 6589, 6590, 6591, 6592, 6593, 6800, 6801, 6866, 688: 6593, 6800: will be billed as an ‘international zone 3’ rate destination

Calls to 078 numbers are included in your flat rate plan or are billed as nationwide calls that come outside of the flat rate plan if you do not have an active national flat rate plan or if you have exhausted your call minutes.

The download and upload speeds depend on your IT hardware, your internal cabling and router. The speeds stated are available when connecting via a cable. The speeds may be lower when using a Wi-Fi connection.

The VOO Unlimited Internet service offers are solely for private and personal use. The unlimited nature of the service cannot be assured, particularly in cases of fraud, dishonest usage, usage infringing the rights of third parties, particularly the intellectual property of third parties, or use that constitutes an abuse within the meaning of case law. The customer must have a eurodocsis 3.0-compatible VOO modem to be able to use the NET LIGHT, SUPER RELAX et GIGA MAX packs. Customers who subscribe to one of the above packs and who do not have a eurodocsis 3.0- compatible modem at the time of subscription, will have their current modem replaced by a eurodocsis 3.0 VOO modem free of charge.

Subscription to “Sudinfo Premium” is included in the DUO, TRIO and QUATRO packs. This gives you access to Sudinfo digital publications. These Sudinfo publications are also available to consumers separately as part of their “Premium ” package (currently available at a monthly cost of 16 EUR). Subscription gives you access to all of the newspapers included in this package, i.e. the following digital newspapers: “La Meuse”, “La Nouvelle Gazette”, “La Province”, “Nord Eclair” and “La Capitale”.

The TV LIGHT offer is available to customers who have a fixed Internet subscription with VOO (alone or in a pack).

The content of this offer is accessible throughout the European Union:

• via the VOO TV+ app (available on the Apple App Store or Play Store)
• via https://tvplus.voo.be/

The TV LIGHT offer and its content are exclusively intended for use in the private and family sphere. The subscriber assumes full responsibility for the choice and confidentiality of their password. The subscriber agrees not to disclose their password and codes to any third party other than persons residing at the same address. Under no circumstances may the service be used for copying or recording on any medium whatsoever or for retransmission or public broadcasting of the programmes. Without prejudice to VOO’s right to terminate the contract of any subscriber who contravenes this provision, the latter shall be liable to civil and criminal proceedings.

Each subscription to the TV LIGHT service allows access to the service via 5 separate devices and is limited to 5 simultaneous sessions, with the exception of the RTBF and Be tv channels, which are limited to 2 simultaneous sessions. You can find more information on the rules for connecting new devices and the list of operating systems compatible with the VOO TV+ application here. ” “

VOOsport World is an option available to all subscribers of a VOO interactive TV service. Interactive TV is accessible via the évasion box, the VOO TV+ app and/or the VOOcorder in packs that include at least a NET and TV package.

VOOsport is an Option available to all subscribers of a VOO interactive TV service. Interactive TV is accessible via the évasion box, the VOO TV+ app and/or the VOOcorder in packs that include at least a NET and TV package.

Opening with technician on-site without customer visit

Family Fun is an Option available to all subscribers of a VOO interactive TV service. Interactive TV is accessible via the évasion box, the VOO TV+ app and/or the VOOcorder in packs that include at least a NET and TV package. Offer not compatible with Be bouquets, Be Options, Panorama and Ciné Pass.

Return to the start of the current programme. The “View and review” and “Up to 7 days back” features are available within the limits of the available programmes/channels.

A € 60 migration fee is payable for customers who already have a VOOcorder and who are not adding a new service to their subscription.

Discover More is an option available to all subscribers of a VOO interactive TV service. Interactive TV is accessible via the évasion box, the VOO TV+ app and/or the VOOcorder in packs that include at least a NET and TV offer. Offer not compatible with Be bouquets, Be Options, Panorama and Ciné Pass.

Be tv is an option available to all subscribers of a VOO interactive TV service. Interactive TV is accessible via the évasion box, the VOO TV+ app and/or the VOOcorder in packs that include at least a NET and TV package.

Be on demand: service available on the VOO networks with a compatible set-top box. The programme can be ordered three times and viewed only within 48 hours of each order. Films, series and weekly broadcasts are available for 30 days after they are broadcast. Daily programmes are available for one week after their first broadcast.

The adult options (Classé X, Man X, My X Pass) are a supplementary service, which must be combined with VOO’s interactive TV service. Offer not compatible with TV Light.