Nous optimisons votre réseau !
In 2024, we are launching a programme to modernise our mobile network, with the goal of improving your 4G experience and preparing the ground for the upcoming deployment of 5G.
Concretely, we are replacing our antennas by higher-performance and more environmentally-friendly models, while at the same time recycling a part of the equipment so as to reduce our ecological footprint. These changes will prepare our network to meet your growing needs while continuing to respect the environment. Get ready to experience optimised connectivity!
Where and when will these improvements be taking place?
To guarantee your connectivity during the works, we have organised the deployment in several phases, dividing each municipality into distinct zones. For safety reasons, our teams work exclusively during daytime, primarily on pylons that can range up to 35 metres high. Throughout this period, your mobile communications (calls, text messages, data) will be automatically directed to neighbouring antennas, thus ensuring as smooth a transition as possible, although disruptions still might occur.
The map below shows the zones in which we are doing the works to renew our mobile network and deploy 5G in the future.
Please note that this schedule may be subject to changes beyond our control. Please accept our apologies.
What will be the impact for me as a user?
During the works (for a maximum of 5 days) your mobile services (calls, data and text messages) might be disrupted occasionally. Please note that your fixed line as well as your Wi-Fi will not be affected.
You will be informed by e-mail and text message several days before the intervention on the antenna(s) close to your home or at your workplace. Please accept in advance our apologies for any inconveniences that might be caused. Our teams will do everything they can so things go as smoothly as possible.
How to remain connected during the intervention?
To stay connected, we urge you to make maximum use of a Wi-Fi connection. This will notably enable you to send messages and to call via instant messaging apps such as WhatsApp or Messenger.
What to do in case of an emergency during the intervention?
If you need to contact the emergency services during this period, we recommend that you dial 112 (rather than 100 or 101). You can contact the emergency services from your mobile phone but naturally also from a fixed line, if you have access to one. Indeed, fixed telephony will continue to function normally throughout the works.
