Our terms and conditions
Unlimited Mobile Plans

All VOO’s “unlimited” offers are solely intended for normal, personal and private use. This normal usage allows the customer to make intensive use of the services provided by VOO. Usage that exceeds a total of 6000 call minutes and 6000 texts per month (1 call minute = 1 text) is considered to be abnormal. In the event of abnormal usage, VOO will bill the customer a € 0.23 supplement for every additional call minute and € 0.07 for every additional text.

Option Data

Offer valid while stocks last for all new subscriptions to the Data Option taken out with VOOmobile’s Smartphone Special Offer with a 24-month commitment period for the Smartphone.. The Option is only accessible in conjunction with a VOOmobile subscription, twice per customer number. This offer is available only to customers who are up to date with their payments for at least 3 months as subscribers to a VOO interactive service (internet, interactive television and/or landline telephone) or for at least 6 months to analogue/digital VOO television or VOOmobile. The smartphone can be picked up from the VOO shops or delivered directly to the customer at the address given in Belgium subject to payment of the invoice for the smartphone. The unused data volume in any given month cannot be carried forward to the following month. The mobile internet data volume included in the deal is valid in Belgium and in Europe.

The Europe option

The Europe Option enables you to call for 60 minutes and send 60 text messages from Belgium to Europe. If you exceed these limits, the standard rate applies. One Europe Option per SIM card. The call minutes and text messages included in the Europe Option are not valid towards satellite networks or special numbers (voting, 0900, etc.). Any minutes and text messages left unused in any given a month cannot be carried forward to the next month. Calls to a European country are billed per second from the 31st second. All calls are billed for the first 30 seconds.

Countries covered by the Europe Option Andorra, Austria, Azores/Madeira, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faeroe Islands, Finland, France, Germany, Gibraltar (UK), Greece, Guernsey (UK), Hungary, Iceland, Ireland, Isle of Man (UK), Italy (*), Jersey (UK), Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, The Netherlands (**), Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Vatican/San Marino (*) Except for post codes 310, 313, 350, 319: will be billed as an ‘international zone 3’ rate destination (**) Except for post codes 6320, 6321, 6322, 6351, 6560, 6561, 6587, 6588, 6589, 6590, 6591, 6592, 6593, 6800, 6801, 6866, 688: 6593, 6800: will be billed as an ‘international zone 3’ rate destination

078 Rates

Calls to 078 numbers are included in your flat rate plan or are billed as nationwide calls that come outside of the flat rate plan if you do not have an active national flat rate plan or if you have exhausted your call minutes.