Social Tariff
Introduction
VOO offers special tariffs for people
with disabilities.
Equipment and applications for the disabled
At present VOO does not provide any equipment or applications specific to people with disabilities.
Emergency Services
Emergency services can be called from both fixed and mobile telephones. The numbers 100, 101, 112 can also be called by fax.
- Emergency medical services and fire services100
- European emergency number in case of accident or accident112
- Federal Police – for road accidents without injuries101
- Anti-Poison Centre070 245 245
- Burn Care Centre071 448 000
- Red Cross – Aid and support in case of emergencies or disasters105
- Childfocus116000
VOO Support Services
The VOO technical service can be reached by phone at 078/50 50 50from Monday to Friday from 8h30 to 21h30 and on Saturdays, Sundays and public holidays from 9h00 to 21h30
(Free call from your VOO fixed phone, billed by your telephone operator at the rate applicable in the other cases (see specific tariff conditions for 078 numbers of Belgacom, Mobistar, Proximus, etc.)
The VOO administrative service can be reached by phone at 078/50 50 50
from Monday to Friday from 8h30 to 18h00 and on Saturdays from 9h00 to 13h00.
(Free call from your VOO fixed phone, billed by your telephone operator at the rate applicable in the other cases (see specific tariff conditions for 078 numbers of Belgacom, Mobistar, Proximus, etc.)
The VOO technical and administrative services can also be contacted in writing using the following contact form
Tariff Reductions – Social Tariff
The following discounts are provided to beneficiaries of the social tariff:
- 50% on the telephone or internet installation charge
- 40% discount on telephone or internet subscription fee with a maximum of €8.40/month.
- €3.10 discount/month on telephone call charges"
Examples
For a VOO ‘SOLO LIGHT’ internet subscription,
the social tariff is 19,55€/month
instead of 27,95€/month
The social tariff benefit is granted for only one telephone or internet connection per beneficiary and limited to one beneficiary per household.
